Outlook 2002 (XP) - Intermediate

Course Length: One Day
Fees: Training at Client Offices: One delegate: £395 per-day + VAT
Additional delegates attending: £75 each per-day + VAT

Overview: Microsoft Outlook is a comprehensive desktop information management program. You can use Outlook 2002 (XP) as a central inbox for all of your internal and external e-mail messaging systems. You can also use it to manage your contacts, to organise your calendar and scheduling, and to maintain a journal of your activities. Additionally, Outlook integrates a number of system management features that help you manage your files, folders, and system resources.

Outlook provides the capabilities to have multiple e-mail accounts set up within one user profile. For example, you could have both an Exchange account and a Hotmail account within one profile. You can also have more than one profile created, if necessary. When you log in to Outlook, you are prompted to select a profile.

Depending on how you are using Outlook, the procedure for starting the program may vary. If you are using Outlook as an e-mail client for a Microsoft Exchange client-server messaging system, you may be required to log on to the Exchange server when Outlook is launched. If you are using Outlook as an e-mail client for your Internet mail and you access the Internet through dial-up networking, you may be prompted to log on to the Internet or your Internet mail server. This prompt may occur when the program is launched, or when you use Outlook to retrieve mail from your Internet mail server. If you are using Outlook in a standalone mode and are not using its messaging features, you will not be required to log on to any e-mail server when the program is launched.

Organising Outlook Items

	Assigning an Outlook Item to a Category
	Modifying the Master Category List
	Creating a New Folder
	Deleting a Folder
	Using a Simple Find
	Using an Advanced Find
	Using the Ways to Organize Pane
	Using AutoCreate
	Viewing the Reminder Window

Customising Outlook Views

	Adding a Field to the Information Viewer
	Sorting Items in a Folder
	Removing Fields - Information Viewer
	Defining a Custom View

Working with Components and Office

	Creating a Signature
	Selecting Default Signatures
	Inserting a Signature
	Creating an AutoText Entry
	Inserting a File into a Message
	Opening a File Attachment
	Inserting a Hyperlink into a Message
	Saving Messages as Files
	Creating and Posting Office Documents
	Sending Office Documents

Using the Address Book

	Working with the Address Book
	Opening the Address Book
	Selecting a Different Address Book
	Setting Address Book Options
	Copying an Address
	Creating a New Contact Entry
	Creating a Personal Address Book
	Creating a Distribution List
	Viewing Entry Properties
	Deleting an Entry
	Finding an Entry

Working with the Rules Wizard

	Opening the Rules Wizard Dialog Box
	Adding a Rule to the Rules Wizard
	Changing the Value of a Rule
	Editing a Rule
	Creating a Rule Using a Template
	Deleting a Rule

Working with Files and Applications

	Importing Data into an Outlook Folder
	Exporting Outlook Data
	Creating a Letter to a Contact
	Using Mail Merge with Word

Working with the Multiple E-mail Accounts

	Setting up Additional E-mail Accounts
	Sending Messages from Different Accounts
	Accessing Mail from Different Account

Working with Folders and Forms

	Using Folder Properties
	Setting Permissions Properties
	Accessing Another User's Folder
	Creating a Personal Folder
	Creating a Form
	Using a Form
	Managing Form Properties
	Setting Up Public Folders

Customising the Information Viewer

	Moving a Field in a View
	Formatting a Column in a Tabular View
	Filtering a View
	Resetting a View
	Filtering Messages with a Custom View
	Grouping Items in a Folder
	Using Automatic Formatting
	Using Colours to Organise Messages

Customising Menus and Toolbars

	Hiding the Outlook Bar
	Changing Icon Size
	Creating a New Group
	Renaming a Group
	Adding a Folder Shortcut
	Adding a Storage Device Shortcut
	Renaming a Folder Shortcut
	Deleting a Folder Shortcut
	Deleting a Group
	Adding and Removing Toolbar Buttons
	Adding Commands to Outlook Menus
	Working with the Internet
	Scheduling an Online Meeting
	Starting an Online Meeting
	Managing Favourite Web Sites
	Sharing Calendar Information
	Using the Microsoft Free/Busy Service
	Sending/Receiving Instant Messages

Setting Outlook Options

	Customising the Outlook Today Page
	Setting E-mail Options
	Setting Default Message Fonts
	Setting Calendar Options
	Showing an Additional Time Zone
	Setting Tasks Options
	Setting Notes Options
	Setting Journal Options
	Setting General Options
	Setting Reminder Options
	Setting Preview Pane Options
	Setting Mail Services/Internet Options
	Setting Manage Forms Options
	Setting Security Options

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