Course
Length: One Day
Fees: Training at Client Offices: One delegate: £395 per-day + VAT
Additional delegates attending: £75 each per-day + VATOverview: Microsoft Outlook is
a comprehensive desktop information management program. You can use
Outlook 2000 as a central inbox for all of your internal and external
e-mail messaging systems. You can also use it to manage your contacts, to
organise your calendar and scheduling, and to maintain a journal of your
activities. Additionally, Outlook integrates a number of system management
features that help you manage your files, folders, and system resources.
Working with Outlook Basics
 | Using the Outlook Interface |
| Displaying or Hiding Outlook Toolbars |
| Using the Outlook Today Page |
Using Outlook Messaging
| Using Outlook's E-mail Features |
| Opening a Message |
| Using the Address Book |
| Changing Mail Folder Views |
| Sending and Receiving Messages |
| Replying to a Message / Forwarding |
Managing Messages
| Saving a Draft Version of a Message |
| Flagging a Message for Follow Up |
| Navigating through Open Messages |
| Changing the Read Status of a Message |
| Sorting Mail Messages |
| Deleting a Message |
| Moving a Message to a Different Folder |
| Emptying the Deleted Items Folder |
| Archiving a Folder |
Using Outlook Messaging Features
| Setting Message Tracking Options |
| Viewing the Message Delivery Status |
| Recalling a Message |
| Creating a Message with Voting Buttons |
| Creating & Deleting a Template |
| Creating a New Message from a Template |
| Using Remote Mail |
Scheduling with the Calendar
| Opening & Navigating the Calendar |
| Scheduling a New Appointment |
| Scheduling an Event; Scheduling a Meeting |
| Responding to a Meeting |
| Adding a Task to the Task Pad |
| Editing Calendar Items |
| Setting a Calendar Item as Recurring |
| Changing the Calendar View / Printing |
| Moving & Deleting Calendar Items |
Managing Contacts
| Adding a Contact; Editing a Contact |
| Changing the Contacts View |
| Flagging a Contact for Follow-up |
| Sending a New Message to a Contact |
| Organising Contacts Meetings |
| Assigning a Task to a Contact |
| Printing Contacts Information |
Working with Tasks
| Adding a Task |
| Adding Recurring Tasks |
| Editing a Task |
| Marking a Task Complete |
| Sorting and Reordering Tasks |
| Assigning a Task to Another Outlook User |
| Accepting/Declining/Deleting Tasks |
| Sending a Status Report |
| Printing Tasks Information |
Using Journal
| Adding & Viewing Journal Entries |
| Changing the Journal View |
| Printing a Journal Entry |
| Deleting a Journal Entry |
Using Notes
| Creating a Note; Deleting a Note |
| Assigning a Colour to a Note |
| Changing the Notes View |
| Opening & Printing a Note |
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